Terms and Conditions

Terms of Use

These Terms and Conditions govern your access to and use of Millioner Casino, our website, services, games, promotions, payment options and account features. By creating an account, logging in, depositing funds, claiming a bonus or using any part of our platform, you agree to these Terms and to any additional rules that apply to specific products, games, promotions or payment methods.

We operate as an online gaming platform for adult players only. You must be at least 18 years old, or the higher age required in your jurisdiction, to register, play or place a bet on our platform. If you do not meet the legal age requirement, you must not use our services.

Our Platform and Licence

Millioner Casino operates under the Anjouan iGaming License, licence number 8048/JAZ. We provide access to a wide casino catalogue that may vary by regional domain, including slots, progressive jackpots, live dealer tables and other gaming formats. Our services are designed for players in the markets we support, with currencies including CAD, EUR, BTC, ETH, LTC and USDT.

Our platform is built to serve players through a browser-based interface that adapts to mobile and desktop screens. You do not need to download a dedicated app to use the real-money casino experience. We also provide multilingual support, primarily in English and French, to help players navigate their accounts and gameplay.

Account Registration

To use our services, you must create a personal account and provide accurate, current and complete information. Your account is intended for your own use only. You must not open or operate multiple accounts unless we expressly allow it, and you must not allow another person to use your account, payment methods or login credentials.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe your account has been accessed without your permission, you should contact our support team immediately through Live Chat or email.

We may refuse registration, suspend access or close accounts where necessary to protect our platform, our players, our payment systems or our legal obligations. We may also take action where account details appear inconsistent, incomplete or misleading, or where we reasonably believe an account is being used in breach of these Terms.

Deposits, Balances and Currency Use

We accept a range of payment methods, including Visa, MasterCard, Interac e-Transfer, Gigadat, PaySafeCard, Skrill, Neteller, Bitcoin, Ethereum, Litecoin and Tether. The minimum deposit starts at $10 / €10. The minimum withdrawal is also $10 / €10.

By making a deposit, you confirm that you are the lawful owner or authorised user of the payment method used and that the funds are not subject to any restriction that would prevent their use on our platform. Where a payment method is linked to another account holder, we may decline or reverse the transaction.

Balances may be held and processed in the currency selected for the account or transaction, subject to the rules that apply to the payment method in use. Exchange rates, fees or blockchain network costs may apply depending on the method and provider involved. Any such charges are borne by the player unless stated otherwise.

Bonuses and Promotional Offers

We may offer promotional bonuses from time to time, including a welcome offer of 200% match bonus up to $3,750 or €2,500, plus 300 free spins. Bonus offers are subject to their own rules, which form part of these Terms. If a promotion has separate conditions, those conditions will apply in addition to the general account rules set out here.

Wagering requirements for eligible bonuses sit between 35x and 40x, depending on the offer and its attached terms. Slots contribute 100% toward playthrough unless a promotion states otherwise, while table games and live casino variants such as baccarat and roulette may contribute between 10% and 20%.

Some bonuses cannot be claimed using certain digital wallets. If a payment method or jurisdiction is excluded from a promotion, the exclusion will apply even if the offer is otherwise visible on the platform. Bonus eligibility may also depend on market, account status, deposit method and timing.

We may limit, withdraw or void a promotional offer where we identify abuse, manipulation, irregular play, abuse of multiple accounts, payment-related misuse or any attempt to gain unfair advantage. Promotional codes, cashback and loyalty rewards may also be governed by separate rules.

Game Play and Fair Use

Our catalogue includes video slots, progressive jackpots and live dealer tables such as baccarat, roulette and blackjack, together with regional variants. We work with a wide range of software developers, including Evolution Gaming, Pragmatic Play, NetEnt, Play’n GO, Microgaming and Playtech, among many others.

All games must be played in accordance with the on-screen rules, paytable instructions and any game-specific conditions. You must not use automated systems, exploit software errors, collude with other players or engage in any conduct that distorts fair play.

We use certified RNG technology to support fair outcomes in games that rely on random selection. Game results, returns, table behaviour and feature triggers are determined by the relevant game mechanics and provider rules.

Verification and KYC

We may require identity verification before processing larger withdrawals or the first withdrawal from an account. This may include a government-issued ID such as a passport or driving licence, together with proof of address such as a utility bill.

Verification usually takes a few business days, though timing can vary depending on document quality, volume and the complexity of the review. We may also request additional information where needed to meet anti-money laundering, fraud-prevention or account-security obligations.

You agree to provide truthful, legible and up-to-date documents when requested. If documents are incomplete, expired, altered or inconsistent with account details, we may delay processing until verification is complete.

Withdrawals and Processing

Withdrawal requests are subject to internal review, the applicable payment method rules and any outstanding verification requirements. Crypto and e-wallet withdrawals typically take 1 to 24 hours, while cards and bank transfers may take 1 to 3 business days.

Standard daily and weekly caps apply. Those caps may scale higher as a player advances through VIP status, subject to our internal rules and operational review. We may also impose method-specific limits, security holds or additional checks where necessary.

We may cancel, reverse or withhold a withdrawal if there is a reasonable basis to do so under these Terms, including suspected bonus abuse, irregular account activity, compliance review, chargeback risk, fraud concerns or unresolved identity checks.

Responsible Gambling

We want our players to enjoy our services safely and with control. Account tools are available to help manage play, including financial limits on deposits, losses and wagers. We also provide session duration reminders and time-outs.

If you want to take a longer break, you may use our standard self-exclusion program. We also provide links to external gambling help support services. Self-exclusion and other account controls are designed to support informed, safer play and should be used whenever gambling stops being fun or affordable.

If a limit, timeout or self-exclusion setting is active, you agree to respect it and not attempt to bypass it through another account, payment method or device. We may take further steps to maintain the integrity of those controls.

Privacy, Cookies and Data Security

We handle personal data in line with our privacy practices and applicable platform policies. We may collect, use and retain information needed to operate accounts, process payments, verify identity, provide support, detect abuse, meet legal duties and improve platform performance.

Our platform uses SSL encryption technology to secure data transfers. We also rely on technical and organisational safeguards designed to protect account information, payment details and operational records from unauthorised access, loss or misuse.

Cookies and similar technologies may be used to keep sessions stable, remember preferences, measure performance, support security and improve service delivery. Some cookies are necessary for platform operation, while others support analytics, personalisation or account functionality.

Platform Rights and Restrictions

We may suspend, limit or close accounts, reverse transactions, void winnings, withhold bonuses or restrict access where we believe it is necessary to protect our platform, comply with legal requirements, or respond to suspected misconduct.

You must not use our services for unlawful activity, fraud, money laundering, exploitation of system weaknesses, interference with security controls or any activity that harms the platform or other players. You must also not attempt to access restricted markets, evade geoblocking or misrepresent your location, identity or source of funds.

We focus on players in our supported markets and may restrict access from Canadian offshore grey markets and European offshore grey markets, including Austrian offshore grey markets, where applicable. Access controls may change in response to compliance, licensing or operational requirements.

Liability and Service Changes

We aim to keep our services stable and available, but uninterrupted access cannot be guaranteed. Maintenance, provider outages, network issues, security events and other operational factors may affect availability or game performance.

To the fullest extent permitted by law, we are not responsible for losses caused by factors outside our reasonable control, including disruptions in third-party payment systems, internet connectivity, device failures or provider-side interruptions. Nothing in these Terms limits any rights that cannot legally be excluded.

We may update these Terms to reflect operational, legal, technical or commercial changes. The version displayed on our platform is the version in force, and continued use of the platform after an update means you accept the revised Terms.

Contact Us

If you need help with your account, a payment request, a verification step or any other platform issue, our support team is available 24/7 by Live Chat and email. We provide support primarily in English and French.

You should contact us promptly if you notice suspicious activity, a possible security issue or an error affecting your account. We will work to review the matter in line with our operational processes and platform obligations.