Responsible Gambling

Our approach to safer play

We want our players to enjoy our platform in a controlled, informed way. Gambling should be treated as entertainment only. It is not a way to make income, recover losses, solve money problems or build an investment plan. If play stops being fun, the right choice is to step back.

Our platform is built for adults aged 18 and over. If you are not yet 18, do not register or gamble. If you are worried about your own play or someone else’s, use the tools below early rather than waiting for the situation to escalate.

Understanding the risks

Even when a game feels predictable, the outcome is still uncertain. A good run can change quickly, and previous results do not improve the chance of future wins. That is why we encourage players to set clear boundaries before they start.

Common warning signs include:

• Spending more than you planned.
• Chasing losses or trying to win back money.
• Thinking about gambling constantly.
• Hiding play from family or friends.
• Ignoring work, study, sleep or family time.
• Feeling anxious, irritable or low when you are not playing.
• Increasing stakes to feel the same excitement.

If any of these feel familiar, the safest step is to reduce play now and use the controls available to you.

Set a budget before you play

A sensible budget should be money you can afford to lose without affecting bills, rent, food or other essentials. Decide your limit before you log in, and keep it separate from everyday spending.

We recommend thinking about three simple rules:

1. Set a total amount for the day, week or month.
2. Never add more money after reaching that amount.
3. Stop if gambling stops feeling like entertainment.

If you find it difficult to keep to a budget, use account controls rather than relying on willpower alone.

Available account limits

Our platform supports financial controls that can help you stay within your plan. Where available in your account area, you can place limits on:

• Deposits
• Losses
• Wagers

These settings are most effective when they are put in place before play begins. A deposit limit can help you manage how much money enters the account. A loss limit can help you cap the amount you are prepared to lose. A wager limit can help control the size of individual stakes and overall activity.

If you need a stronger break, use session tools and exclusion options as well.

Session reminders and time-outs

Long sessions can make it harder to notice how much time or money has passed. We provide session duration reminders so you can check in with yourself during play.

A reminder is useful when you want to pause, evaluate your mood and decide whether to continue. If you already feel out of control, a time-out is usually the better choice.

Time-outs are temporary breaks from gambling. They can help if you need distance after a bad session, want to cool off, or simply need time to reset your habits. During a time-out, avoid logging back in just to continue a previous pattern.

Self-exclusion and account closure

If gambling is causing serious harm, self-exclusion is the stronger option. It is designed for situations where you need a longer or firmer barrier than a short break.

Self-exclusion can help when:

• You are unable to stick to limits.
• You are chasing losses repeatedly.
• Gambling is affecting work, health or relationships.
• You feel unable to stop on your own.

Account closure may also be appropriate if you no longer want an account at all. If you close your account or exclude yourself, make sure you also remove saved payment details and avoid opening a new account while the restriction is active.

Payment and blocking tools

For some players, extra blocking tools can support a safer routine. These tools are useful when account controls are not enough on their own.

Depending on the services you use, you may be able to:

• Block gambling transactions through your bank or card provider.
• Use device-level filtering or website blocking tools.
• Restrict access on shared devices.
• Ask a trusted person to help you manage passwords or access.

If you choose to use payment-blocking tools, remember that they are designed to reduce access, not solve the underlying behaviour by themselves.

Parental and device controls

If children or other vulnerable people use the same devices, add safeguards as soon as possible. Device controls can reduce accidental access and help keep gambling separate from family life.

Helpful measures include:

• Setting a device passcode.
• Enabling parental controls on phones, tablets and computers.
• Logging out after each session.
• Avoiding saved passwords on shared devices.
• Keeping gambling apps, bookmarks and notifications away from shared profiles.

We also encourage players to keep their own devices secure so others cannot gamble in their name.

How to take action if you are concerned

If you are worried about your gambling or someone close to you, take these steps in order:

1. Stop playing for now and step away from the screen.
2. Review your recent deposits, losses and time spent.
3. Set or tighten limits before you return.
4. Use a time-out or self-exclusion if limits are no longer enough.
5. Remove stored payment details and install blocking tools where needed.
6. Speak to a trusted person about what is happening.
7. Contact support services in your location if the issue feels hard to manage alone.

If you are helping someone else, keep the conversation calm and focused on practical next steps. Avoid arguments about blame. The goal is to reduce harm and create space for support.

Support in your location

If you need help, contact support organisations available in your location. We recommend using the official services below and following their own guidance on availability, eligibility and privacy.

• Gamblers Anonymous: a peer-support option for people who want to speak with others facing similar problems.
• GamCare: a support service for gambling-related harm.
• National Council on Problem Gambling: a resource for people seeking help with gambling concerns.

If you are in immediate danger or think someone may be at risk of self-harm, contact local emergency services or a crisis service in your area right away. If you are supporting another person, stay with them if it is safe to do so and encourage urgent help without delay.

Safer habits that can help

A few simple habits can make gambling easier to control:

• Decide the stake size before you start.
• Keep sessions short.
• Take breaks regularly.
• Avoid gambling when stressed, angry, tired or drinking alcohol.
• Never treat a win as a reason to play longer than planned.
• Never treat a loss as something that must be recovered immediately.

These habits do not remove risk, but they can help you stay aware of your behaviour and make decisions more deliberately.

When to seek more help

Reach out sooner if you notice money stress, secrecy, mood changes or conflict linked to gambling. Getting support early is much easier than waiting until the problem grows.

If you need a pause, use the tools in your account. If you need distance, choose time-out or self-exclusion. If you need outside help, contact a support service in your location and speak to someone who can guide you through the next step.