Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal data when players use our platform and related services. It applies to the information we process through our website, account registration, gameplay, payments, customer support, verification checks and any other interaction connected to our services. By using our platform, players acknowledge that personal data may be processed in line with this policy and the legal conditions that apply to our operations.

Who we are

We operate Millioner Casino as an iGaming platform serving players in selected markets. Our platform supports CAD, EUR and certain cryptocurrency payment options, and we provide access to a broad casino catalogue, mobile-optimised play, VIP services, support channels and responsible-gambling tools. Our services operate under the Anjouan iGaming License, licence number 8048/JAZ.

For privacy purposes, we act as the data controller for personal data collected through our platform unless a specific service arrangement requires a different role. Where we use third-party service providers, they may process data on our behalf or independently according to their own legal duties and contractual obligations.

Information we collect

We collect the information needed to operate the platform, support player accounts and meet legal and operational obligations. This may include:

• account details such as name, username, contact information, date of birth and chosen currency;
• identity and verification data, including government-issued ID and proof of address when KYC checks are required;
• payment and transaction details for deposits, withdrawals, bonuses, limits and wagering activity;
• gameplay and account activity data, including session history, preferences, promotional participation and responsible-gambling settings;
• support communications, including messages sent through live chat and email;
• technical data such as device information, browser type, IP address, language settings and platform usage;
• compliance data relating to AML checks, fraud prevention, account security and regulatory review.

Where players choose to use specific payment methods or bonus features, we may process additional data that is necessary to complete those actions and apply the relevant terms.

How we use personal data

We use personal data to run our platform and to provide a secure, functional and compliant service. Typical uses include:

• creating and managing player accounts;
• verifying identity and eligibility before first-time or larger withdrawals;
• processing deposits, withdrawals, refunds and bonus-related transactions;
• operating game access, loyalty features and account-based services;
• responding to support requests and service communications;
• detecting, investigating and preventing fraud, abuse, money laundering and other unlawful activity;
• applying responsible-gambling controls such as deposit limits, loss limits, wager limits, session reminders and time-outs;
• analysing platform performance, security events and user experience;
• meeting legal, licensing, audit and record-keeping obligations.

We also use data to maintain the integrity of gameplay and account systems. Our platform uses certified RNG technology to support fair play outcomes, and we process relevant operational data to protect that integrity.

Legal grounds for processing

We process personal data only where a lawful basis applies. Depending on the activity, that basis may include performance of a contract, compliance with legal obligations, legitimate interests, consent or other lawful grounds recognised by applicable data protection laws. Where consent is used, it can be withdrawn at any time without affecting prior processing that was already lawful.

Some processing is necessary to provide account access, process payments, complete verification, apply limits or respond to support requests. Other processing is necessary to meet licensing, anti-money laundering, fraud prevention, security and record-retention obligations. Where we rely on legitimate interests, we do so only after considering the impact on players and applying appropriate safeguards.

Payments, verification and compliance

To operate our cashier and fulfil legal obligations, we may process payment information connected to cards, bank transfers, e-wallets and supported cryptocurrencies. Minimum deposit and withdrawal thresholds may apply, and some methods may be restricted for specific promotions. Bonus conditions, including playthrough requirements and game weighting, may also affect how certain account data is processed.

We require standard identity verification before processing larger or first-time withdrawals. This may involve a government-issued ID such as a passport or driver’s licence and proof of address such as a utility bill. Verification usually takes a few business days, though timing can vary depending on the documents submitted and the checks needed. We may also process AML-related data to meet compliance obligations and protect the platform from misuse.

Cookies and similar technologies

We use cookies and similar technologies to make the site function properly, remember preferences, support secure sign-in, analyse traffic and improve player experience. Some cookies are essential to platform operation. Others help us understand how players move through the site, which pages are used most often and how performance can be improved.

Players can usually control cookies through browser settings and, where available, on-site preferences. Limiting cookies may affect some features, including account convenience, session continuity and certain personalised settings. We may also use similar technologies for security monitoring, fraud prevention and analytics linked to platform stability.

Sharing personal data

We share personal data only where necessary for the operation of our platform, the performance of our services or compliance with legal duties. Recipients may include payment processors, verification services, technical infrastructure providers, game content partners, customer support tools, compliance advisers and regulators or law enforcement where required by law.

Some of these parties may process data as independent controllers and some as processors acting on our instructions. We require appropriate contractual and operational safeguards where third parties handle player information on our behalf. Data may also be shared where a player requests a transaction, support action or account service that depends on an external provider.

International transfers

Because our services involve players, systems and providers in multiple jurisdictions, personal data may be transferred outside the player’s home country. Where such transfers occur, we apply safeguards intended to protect the information during transmission and processing. Those safeguards may include contractual commitments, access controls and other protective measures suited to the transfer context.

Data retention

We keep personal data only for as long as needed to provide the service, meet legal obligations, resolve disputes, support security investigations and maintain required records. Retention periods depend on the type of data, the purpose of processing, the player’s account status and any legal or regulatory requirement that applies. When data is no longer needed, we delete it, anonymise it or otherwise restrict it in line with our retention practices.

Security

We use SSL encryption to secure data transfers across our platform. We also maintain operational, technical and administrative safeguards intended to reduce the risk of unauthorised access, loss, misuse or disclosure. These measures may include access controls, monitoring, internal restrictions, secure handling procedures and platform-level protections designed to support account integrity.

No online system can be guaranteed entirely risk-free. Players should also protect their own accounts by using strong passwords, keeping login details private and signing out after use on shared devices.

Player rights and choices

Depending on the player’s location and the law that applies, rights may include access to personal data, correction of inaccurate details, restriction of processing, objection to certain uses, withdrawal of consent and deletion requests where legally available. Some rights may be limited where we must retain information for compliance, dispute resolution, security or fraud-prevention purposes.

Players can also manage account-level settings such as deposit limits, loss limits, wager limits, session reminders and time-outs. Where permitted, self-exclusion is available through our standard responsible-gambling process. These tools are designed to support healthier play and give players more control over their experience.

Children and age restrictions

Our platform is intended only for adults. Players must be at least 18 years old. We do not knowingly collect personal data from minors, and we may close accounts or delete related data if we identify use by an underage person.

Third-party links and services

Our platform may contain links or integrations that direct players to third-party services such as payment providers, game suppliers or support resources. Those services operate under their own privacy practices. Players should review the relevant third-party terms and privacy notices before sharing information outside our platform.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, security practices or operational needs. When we make material changes, we will publish the updated version on this page and adjust the effective date accordingly. Continued use of our platform after an update means the revised policy applies to the extent permitted by law.

Contact us

If players have questions about this Privacy Policy or how we handle personal data, they can contact our support team through the channels available on our platform. We review privacy-related requests within our normal operational procedures and handle them in line with applicable legal requirements.